Privacy Policy
Last Updated: January 2025
At serenithalor, we're straight with you about how we handle your information. This isn't just legal paperwork—it's how we actually operate when you trust us with your details while learning personal finance skills through our programs.
We've structured this policy to match Australia's Privacy Act 1988 and the Australian Privacy Principles. But more than ticking boxes, we want you to understand what happens with your data when you enroll in our courses or contact us.
Quick reach: If privacy questions come up, contact us at contact@serenithalor.com or call +61394605708. We're at Patrick St, Shop 3079 Westpoint Blacktown, Blacktown NSW 2148.
What Information We Collect
Look, we're not collecting everything about you. Just what makes sense for running educational programs properly. Here's the breakdown:
Basic Identity Details
Your name, email, phone number. Pretty standard stuff when you sign up for courses or reach out to us.
Location Information
Where you're based in Australia. Helps us tailor content to regional financial contexts and time zones.
Learning Patterns
Which modules you complete, how long you spend on materials, quiz results. This helps us improve course quality.
Payment Records
Transaction history for course enrollment. We don't store full card details—that's handled by our payment processor.
Website Behavior
IP address, browser type, pages you visit. Technical stuff that keeps the platform running smoothly.
Communication History
Emails, support tickets, feedback you send. We keep these to provide consistent help and track issues.
How We Actually Gather This
Most information comes directly from you—when you fill out enrollment forms, email us questions, or navigate through course materials. Sometimes we collect data automatically through cookies and similar tech, which we'll explain more about below.
Occasionally, we might receive information from third parties. For instance, if you register through a partner organization or use social login features. But we'll always tell you when that's happening.
Why We Need Your Information
We're not hoarding data for fun. Everything we collect serves specific purposes tied to running quality financial education programs:
- Course Delivery: Can't provide personalized learning experiences without knowing who you are and where you're at in the curriculum.
- Communication: Sending enrollment confirmations, course updates, reminders about upcoming sessions scheduled through late 2025.
- Payment Processing: Making sure transactions go through smoothly and keeping records for accounting purposes.
- Platform Improvement: Analyzing how students interact with materials helps us refine content and fix technical issues.
- Legal Obligations: Australian law requires us to maintain certain records, especially around financial transactions and educational services.
- Customer Support: Can't help solve problems if we don't know who's asking or what they've already tried.
- Safety and Security: Protecting against fraud, unauthorized access, and ensuring only enrolled students access paid content.
We won't use your information for purposes beyond what we've described here without getting your explicit permission first. And we definitely won't sell your data to third parties for their marketing.
How We Keep Your Data Safe
Security isn't just an IT checkbox for us. We take practical steps to protect what you share:
Technical Measures
All data transmission happens over encrypted connections. Our servers use industry-standard security protocols, with regular security patches and updates. Access to databases is restricted and logged.
Organizational Practices
Only staff members who genuinely need access to perform their jobs can view student information. Everyone on our team signs confidentiality agreements and receives training about handling personal data properly.
Physical Security
Our offices at Westpoint Blacktown have controlled access. Paper records with sensitive information are stored in locked cabinets and shredded when no longer needed.
Third-Party Standards
When we use external services—like payment processors or email platforms—we vet them for security practices and ensure they meet Australian privacy standards.
That said, no system is completely foolproof. We can't guarantee absolute security, but we monitor actively and respond quickly if anything suspicious comes up. If there's ever a data breach that could seriously affect you, we'll notify you promptly as required by law.
Who Sees Your Information
We don't pass your details around freely. But running educational programs means working with some trusted partners:
Service Providers We Use
- Payment Processors: Handle transactions securely when you enroll in courses.
- Email Services: Send course updates, newsletters, and support communications.
- Hosting Providers: Store website data and course materials on secure servers.
- Analytics Tools: Help us understand how students use the platform so we can improve it.
- Customer Support Software: Manage inquiries and track resolution of technical issues.
These providers are contractually obligated to protect your data and can only use it for the specific services they provide us. They can't repurpose your information for their own marketing or other activities.
Legal Requirements
Sometimes we're legally required to disclose information—like responding to valid court orders, cooperating with law enforcement investigations, or complying with regulatory requirements. We'll only share what's legally necessary in these situations.
Business Transitions
If serenithalor were ever acquired or merged with another organization, your information would likely transfer as part of that transaction. But the new owner would still be bound by this privacy policy unless they give you notice of changes.
How Long We Keep Information
We don't hold onto data forever. Retention periods depend on why we collected the information and legal requirements:
| Data Type | Retention Period | Reason |
|---|---|---|
| Student enrollment records | 7 years after course completion | Australian tax law and educational standards require this retention period |
| Payment transaction history | 7 years | Financial record-keeping obligations under Australian taxation law |
| Course progress and quiz results | 3 years after account closure | Allows students to resume learning if they return and helps with credential verification |
| Support communications | 2 years after resolution | Helps track recurring issues and provide consistent support |
| Marketing communications data | Until you unsubscribe or request deletion | Ongoing consent basis for newsletters and course announcements |
| Website analytics | 26 months | Standard period for identifying long-term usage patterns |
When retention periods expire, we securely delete or anonymize the data. Anonymized information doesn't identify you personally and might be kept longer for research and improvement purposes.
Your Privacy Rights Under Australian Law
The Australian Privacy Principles give you real control over your personal information. Here's what you can actually do:
- Access Your Information: Request a copy of what personal data we hold about you. We'll provide this within 30 days, usually free of charge.
- Correct Inaccuracies: If details we have are wrong or outdated, you can ask us to fix them. We'll update records promptly.
- Request Deletion: Ask us to erase your information when we no longer have a legitimate reason to keep it. There are some exceptions where we're required to retain records.
- Restrict Processing: Limit how we use your data in certain circumstances, like if you're disputing its accuracy.
- Object to Processing: Challenge our use of your information for specific purposes, particularly marketing communications.
- Data Portability: Receive your information in a structured, commonly used format that you can transfer to another service.
- Withdraw Consent: If we're processing data based on your consent, you can revoke that permission anytime.
- Complain to Authorities: Lodge a complaint with the Office of the Australian Information Commissioner if you're unhappy with how we handle your data.
How to Exercise These Rights
Email contact@serenithalor.com with your request. We'll need to verify your identity before processing—usually by confirming details from your account. Most requests are handled within 30 days, though complex ones might take a bit longer.
We won't charge fees for reasonable requests, but might apply administrative costs if you're making repetitive or obviously excessive demands.
Cookies and Tracking Technologies
Like most websites, we use cookies and similar tech. Not trying to be sneaky—these tools genuinely help the site function and improve over time.
Managing Cookies
Most browsers let you control cookies through settings. You can typically block cookies entirely, delete existing ones, or get notifications before new ones are set. Keep in mind that blocking cookies might affect functionality—like having to log in every time you visit.
For detailed cookie preferences specific to our site, check the cookie settings tool available in the footer of most pages.
Children's Privacy
Our courses are designed for adults managing their personal finances. We don't knowingly collect information from anyone under 18 without parental consent.
If you're under 18 and interested in our programs, have a parent or guardian handle enrollment and communications. If we discover we've accidentally collected data from a minor without proper consent, we'll delete it promptly.
Parents who want to review, modify, or delete information we've collected about their child can contact us using the details at the end of this policy.
International Data Transfers
We primarily operate within Australia, but some of our service providers have servers overseas—particularly in the United States and Europe. When your data crosses borders, we ensure adequate protection through:
- Using providers who comply with recognized international privacy frameworks
- Implementing standard contractual clauses approved by Australian authorities
- Verifying that destination countries have adequate privacy protections
If data leaves Australia, we maintain the same privacy standards and you retain all the rights outlined in this policy. The Office of the Australian Information Commissioner provides guidance on cross-border data flows, which we follow carefully.
Marketing Communications
When you enroll in courses or sign up for our newsletter, we'll send updates about new programs, financial education tips, and relevant announcements. We've got courses starting in mid-2025 and continuing through 2026.
You control whether you receive these messages. Every marketing email includes an unsubscribe link that works immediately. Or contact us directly to adjust communication preferences.
Even if you opt out of marketing, we'll still send essential messages about courses you're enrolled in—like schedule changes, important updates, or account security notifications. These aren't promotional; they're necessary for providing the service you signed up for.
Changes to This Policy
Privacy practices evolve as technology changes and regulations update. When we modify this policy, we'll post the revised version on this page with an updated "Last Updated" date at the top.
For significant changes that materially affect how we handle your information, we'll notify you directly by email or through a prominent notice on the website. We won't reduce your rights under this policy without your explicit consent.
We recommend checking back periodically, especially before enrolling in new programs. Continuing to use our services after changes means you accept the updated terms.